We offer a 2-year warranty on our LED lamps which starts from the original purchase date. These warranties are provided by Pink Gellac and do not affect your statutory warranty rights.
Statutory Warranty
The statutory warranty means that a product must meet the reasonable expectations of a consumer. In Germany, a statutory warranty period of 2 years applies to all purchased products. Warranty means that a product should be or perform as reasonably expected by the customer.
If you have a complaint, please contact us via info@pinkgellac.com with your order number and some photos or a short video clearly showing the issue. If possible, also show how the lamp is connected and turned on.
Return Procedure
If applicable, we will provide a free return label. Note: the LED lamp must be returned together with the accompanying cable. Once we receive the product, we will immediately send you a new lamp.